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| PHASE 1: IDENTIFICATION OF CUSTOMER’S NEEDS |
- Evaluation of the production process.
- Feasibility study.
- Technical and commercial report.
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| PHASE 2: DESIGN AND PRODUCTION PROCESS |
- Project’s management.
- MFEA.
- Documentation.
- Recommended spare part list.
- Pre-commissioning of the machine.
- Customer’s training.
- Transport’s logistic.
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| PHASE 3: STARTING UP AT CUSTOMER’S PREMISES |
- Assembly and tuning of the machine.
- Commissioning of the machine.
- Technical training.
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| PHASE 4: WARRANTY |
- Technical assistance and reparation within 24/48 hours.
- Teleservice.
- Hot-line.
- Spare parts service.
- Improvement of the productivity performance.
- Integration of new technologies and processed.
- Preventive maintenance.
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| PHASE 5: AFTER SALES SERVICE |
- Technical assistance and reparation within 24/48 hours.
- Teleservice.
- Hotline.
- Spare parts service.
- Improvement of the productivity performance.
- New technologies and process’ integration.
- Preventive maintenance.
- Machine reparation and/or retooling.
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